Privacy Policy

Privacy Policy

Introduction

Welcome to https://expert-removals.promoveco.com! At Expert Removals, we are committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy outlines our practices regarding the collection, handling, and processing of information about you in compliance with various international privacy laws, including but not limited to:

  • Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
  • Quebec Law 25
  • General Data Protection Regulation (GDPR) of the European Union (EU)
  • Brazil’s General Data Protection Law (LGPD)
  • California Consumer Privacy Act (CCPA)/California Privacy Rights Act (CPRA)
  • Colorado Privacy Act (CPA)
  • Utah Consumer Privacy Act (UCPA)
  • Connecticut Total Data Privacy Act (CTDPA)
  • Virginia Consumer Data Protection Act (VCDPA)
  • South Africa’s Protection of Personal Information Act (POPIA)

Scope

This policy applies to all aspects of our online presence, including but not limited to:

  1. Our official website at https://expert-removals.promoveco.com
  2. Any mobile or desktop applications associated with our services
  3. All services and products offered through our platform

Please note that this policy does not cover third-party websites, apps, or services linked to ours but operated independently, as they have their own privacy policies governing data collection and usage.

Processing Activities

This Privacy Policy is relevant when you engage in the following activities:

  1. Using our applications or services as an authorized user
  2. Visiting any of our websites that link to this Privacy Statement
  3. Subscribing to our newsletters, emails, or other communications
  4. Providing us with your contact details or personal information through forms or surveys

Personal Data Collection

We collect several types of personal data, which can include:

  1. Account Information: Your user name, registration details, and profile settings.
  2. Payment Information: Credit/debit card numbers, billing addresses, and payment history.
  3. Financial Information: Bank account details (if used for direct payments) and financial transaction records.
  4. Purchase Information: Details of products or services you’ve purchased from us.
  5. Mobile Device Identifiers: Unique device identifiers, IP addresses, and mobile app usage data.
  6. Location Data: Geolocation information provided when using our location-based services.
  7. Feedback: Reviews, ratings, and comments you leave on our platform.
  8. Social Media Information: If you connect your social media accounts to our services, we may collect data from these platforms.
  9. Product Information: Details about the products or services you’ve shown interest in or purchased from us.

We gather this data through direct interactions with users, automated technologies (like tracking cookies), and third-party service providers who assist us in providing our services.

Cookies

Cookies are small text files stored on your browser when you visit our website. We use them for several purposes:

  • Strictly Necessary: These cookies enable core features like login and account management.
  • Preference: They remember your preferences, such as language settings and display choices.
  • Analytics: Used to track user behavior and gather statistical data about interactions on our site.

Users have the option to control non-essential (or tracking) cookies through our Cookie Manager, allowing them to customize their privacy settings.

Retention and Deletion

We retain personal data for as long as necessary to fulfill the purposes for which it was collected, plus an additional period to comply with legal requirements. Once the retention period expires or when these purposes are no longer applicable, we delete or anonymize your information from our systems and records.

Security Measures

At Expert Removals, we take significant measures to safeguard your personal data:

  • Implementing secure encryption protocols for data transmission and storage.
  • Engaging trusted third-party processors who adhere to strict data protection standards.
  • Regularly reviewing and updating our security practices to protect against unauthorized access or breaches.

Children’s Privacy

We do not knowingly collect personal information from children under the age of 18. If you are a parent or guardian concerned about our collection of such information, please contact us using the details provided below.

Your Rights (Depending on your jurisdiction)

The laws governing data protection in different regions offer various rights to individuals regarding their personal data:

  • Access: The right to request access to and receive copies of your personal data.
  • Rectification: The right to correct inaccurate or incomplete personal data.
  • Erasure (Right to be Forgotten): The right to request the deletion of your personal data, under certain circumstances.
  • Restriction: Limiting the use or processing of your personal data in specific situations.
  • Portability: Receiving a copy of your personal data in a structured, commonly used format and having it transferred to another controller.
  • Objection: Opposing the processing of your personal data for specific purposes.
  • Non-Discrimination: The right to be free from discrimination when exercising any of your data protection rights.

To exercise these rights or if you have any data-related inquiries, please reach out to our privacy team at your earliest convenience.

Changes to Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with an updated revision date. We encourage you to review this page periodically for the latest information on our privacy practices.

Contact Information

For any questions, requests for unsubscribe, or inquiries regarding data protection, please contact us: